I was travelling around the UK last week – by train

One moment of Customer Heaven, One of Customer Hell – please share your experiences of these two extremes – on this new thread (start a thread iwasgobsmacked)

Heaven:

When I bought my ticket at Leeds, to go to London, the details I received about my journey were incredible. More so, the guy turned his computer screen round so I could actually see what prices were available for what trains. The real wow for me was that when the screen went blank for no reason, instead of blaming “IT” or saying “this happens all the time” he simply said “Oh, that wasn’t supposed to happen – it must have been me – I do apologise”

Hell:

I was running late at York and had to get the next train to Leeds – the information boards were down so I went to the Information desk and asked: “What time is the next train that goes through Leeds” – he looked at his timetable and said “Four minutes, Platform 8” – I set off. Then he called me back and added: “It doesn’t stop there, though.” Stupid me – I had asked what time the next train goes through Leeds, not what time does the next train stop at Leeds. In situations like that, I cannot advise o=r help anyone do anything civil!

Share your experiences in the new iwasgobsmacked thread