YOUR customers are why you exist. Without them, you have no business, or organisation. They must be top of your priorities, in the eyes, minds and actions of all of your people. Your number one aim is to attract, retain and delight your customers. (Extract from The Naked Coach)… Continue Reading
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Tag Archives: Excellence
Dave All The Rave
BANK of Dave – Bank on Dave – Burnley Savings and Loans. They are now titles that for many are as familiar to people as their own faces when they look in a mirror. In fact anybody who has not heard of mini-bus salesman David Fishwick and his one-man quest to transform the banking industry… Continue Reading
Filed Under: The Leader Board
Thought For The Week
WHERE you need to reprimand an individual or group, remember that old adage, ‘praise before criticism.’ Otherwise you will create a wall and your thoughts will not be heard. This should apply to the way you deal with others, as well as yourself. Always use the positivity of your situation as a guide. Then bring… Continue Reading
Filed Under: The Leader Board
Overcoming Pain (revisited)
PLEASURE and pain. We’ve all experienced both. Sometimes you have to go through one to fully understand the other. Passing a driving test after failing the first. Getting a job having been turned down for others. Making it around the London Marathon course having been forced to give up through exhaustion the year before. It… Continue Reading
Filed Under: The Leader Board
Thought For The Week
WHEN managing change, pay attention to the four key principles. Leadership, communication, strategy and culture. You must have a clear understanding of these to avoid an uphill struggle. Remember, change is inevitable. You need the ability to adapt so you can survive and prosper. An organisation needs to improve and adapt to the changing world…. Continue Reading
Filed Under: The Leader Board
Delving Into The Harte of Leadership
THE jigsaw which makes up effective leadership comprises many different pieces. So on this diverse subject it seems appropriate to obtain the view of a man who deals in parts. Not just any old parts, either, for Jon Harte is the managing director of the parts division of Europe’s largest Ford dealer group, Ford Retail…. Continue Reading
Filed Under: The Leader Board
Think ‘Customer’
CUSTOMERS hate to be sold to. They love to buy. 1. Make it easy to buy. 2. Put a person on the phone. 3. Know them better than they know themselves – be prepared, look at their website. 4. Be emotional. 5. Be honest. … Continue Reading
Filed Under: The Leader Board
Present Yourself Well
PREPARATION, preparation, preparation. A title for a new TV programme perhaps? Well, possibly, although more pertinently, this is what you need to concentrate on before making a presentation. Anybody who has stood in front of a gathering having to make a speech will appreciate how daunting it can be. The key is to be yourself…. Continue Reading
Filed Under: The Leader Board
Thought For The Week
BREAK free from seeking the approval of others. You will never become a well-respected person and brand without detractors, and these people may be very vocal in their opposition to you. You need that; you need these people talking about you, having a go at what you have done, often complete strangers to you, to… Continue Reading
Filed Under: The Leader Board
Know Your Customers
CUSTOMERS hate to be sold to. They love to buy. these are the five things you need to know about them. 1. Make it easy to buy. 2. Put a person on the phone. 3. Know them better than they know themselves – be prepared, look at their website. 4. Be emotional. 5. Be honest…. Continue Reading
Filed Under: The Leader Board