CONNECT, really listen to a senior member of your family. This person may well seem a stranger to you, outside of Christmas, family gatherings, and of course, their funeral, when you will have lost your chance.
Do it without judgement, and show genuine care and warmth in what they are saying – they will have wonderful stories to tell and stories are there to be listened to. Never underestimate the impact that half an hour can have like this.
(Extract from The Naked Coach)