Adults need to know…

…where they stand.

Time to Read – 84 seconds (or thereabouts)

Yes yes yes, children need to know where they stand, and so do we grown-ups.

So, please be clear, concise and compelling in all of your communications.

Clear – make sure that what you mean to say, has been understood.

Concise – never use fifty words, when five will do (I will take that advice on board).

Compelling – word/text/email your message so that it is interesting to the recipient(s).

This takes great skill and practice – as even very short phrases can be open to misinterpretation:

I didn’t say she stole the money

Read those seven words over a few times, each time placing an emphasis on a different word, and you will end up with multiple meanings. Understand that any email or written communication is open to this wide range of interpretations depending on the perspective of the recipient.

The effectiveness of every communication is whether it is understood in the way it was intended, especially during these tough times of redundancies, reorganisations and ever increasing workload and pressure.

With my love to you all
David
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11 Comments

  • It is so easy for an email to be misunderstood as I have found to my cost in the past.
    It is a cold way of communicating. It has no feeling behind it and no personality. They are just words.
    Get in front of the person and really talk to them. Communicate it better. It’s easy to hide behind an email and although it can save time, it often means the person hasn’t got the bottle, gumption, call it what you will, to front up to a situation in person.

  • Emails sometimes is the only way of communication.
    People often work out of different towns or cities for the same company so that is vital.
    However, if you are in the same office there is no excuse for not going to talk to that person.

  • Emails can be useful although the fact that you can place different emphasis on a word and it changes the sentence like David’s example shows the folly of using emails for important communication.
    There is nothing to beat the face to face chat.

  • Communication is the key to making a business work and there are merits for email and face to face.
    Whichever way you do it there has to be no ambiguity in the message. There has to be clarity, and it needs to be delivered well.

  • The compelling bit is important.
    You have to lead people in and get them to read the whole thing without being bored.
    Or have a meeting and entice people with your opening gambit.
    Otherwise they will fall asleep before they have a chance to take in your message.

  • All communication is good communication unless it is misinterpreted.
    There are fors and againsts for any method of telling someone something. You just have to get the message right.

  • The very important comuncation should always be in letter hard copy format after direct face to face exchange.

    However, for speed of notification, it may be sent as an attachment.

    As always the content should be totally accurate and often the quick email
    gives the wrong/incorrect message.

  • Some messages just aren’t said in the right context in an email. It just sounds wrong.
    So there are people who send them who aren’t articulate enough to write in the same way as saying it, and even if they were it can still come across wrong.

  • If you are a long way from your intended target of course you have to email…just be careful how you say things because I agree they can be taken rather coldly when something is in print.

  • That post is compelling it itself so a good example of getting the message across clearly when it wasn’t face to face. So it can be done, it just has to be delivered in the correct way without ambiguity.

  • Messages can be delivered succinctly in an email and they can also be misinterpreted.
    There isn’t a right or wrong. Some things should be said in front of a person and others can be sent via mail although they should be carefully checked before they are sent.

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