- 3rd October 2015
- Posted by: Rosalind Howard
- Category: Call To Action
EVERY customer/supplier dispute, the loss of a customer, a fallout with a client, a decision by a potential customer not to come to you, or return to you – they all come down to one thing. It’s an actual or perceived (same thing) broken promise.
Make sure you deliver and follow through on your deals, your agreements and your promises – always.
(Extract from The Naked Millionaire)
3 Comments
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It does take a long time to win back that reputation if you don’t deliver what you are supposed to.
Best to get it right first time.
Don’t lose customers. It’s a no, no in business as replacing them is a million times harder than keeping hold of them.
I agree, keep the customer sweet.
Do research to make sure they are getting what they need.