WHAT makes a good manager? That is the question posed by the Happiness at Work Index and it was revealed that those who lead by example are vital in keeping staff satisfied in difficult trading times. More than half of those surveyed said that they thought this was the most important quality in a manager in terms of keeping up morale in a business. However, a third said this didn’t happen.
Being honest about business performance is also considered a high priority while others thought that representing staff more effectively to senior management was also key.
So, there is a clear message to all you business owners. Don’t take out your frustrations on your staff if things are not going so well. Try taking the pressure off a little by ensuring that the stress you are feeling is not passed on to the team. And be honest. Let people know what is required of them through communication and then work together to achieving that aim.
Remember, the most important part of any business is its staff and its customers. In that order. Keep the staff happy and the clients will reap the benefits.