Say Congratulations If Your Staff Deserve It

IT is not just when ordering a steak a leader should utter the words ‘well done’.

Make sure if those under your control have put in an effort over and above the call of duty, despite not necessarily getting the required result, then that is not overlooked.

Standing back and allowing your team to get on with a task without constant intervention is also key. Too much interference can have a detrimental effect on the team’s confidence. Knowing when to hold off and when to step in is a real skill and it is important to remember that individuals learn from their mistakes. So let them.

It is also vital to make sure people know what is expected of them. Clear and concise objectives need to be set, while understanding the company’s culture needs to be taken on board by all who work in it. That includes the conduct and behaviour expected of employees, which, as a leader, you can demonstrate to them with your own actions. In short make sure people know what they need to know on a need-to know basis.

And remember not to force them to adopt an approach when they might not like it. Everybody at some stage in business, or otherwise, has to do things they don’t like. That’s life. There’s no need to impose a method of doing it on them if they are thoroughly opposed to it. Not believing in a project is likely to attract less than maximum effort. So make sure your group knows what is expected of them, then allow them to find their own way of getting there.

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