- 11th November 2016
- Posted by: clivebarrett
- Category: The Leader Board
REMEMBER that your customers are people too and they deserve to be treated in the same way you treat colleagues and staff. Listen to them and pay attention to what they tell you.
Feedback from people who use your product, or whatever service it is you give them, is the best way of knowing your market and crucially, that you are providing what the customer wants.
If you always put the customer first, then your decisions as a leader or a manager are unlikely to be too wide of the mark.
2 Comments
Leave a Reply
This site uses Akismet to reduce spam. Learn how your comment data is processed.
Definitely agree with this. I see bosses who treat their staff with disdain and it is not good for business.
The feedback thing is important.
You need to know what’s going on with your clients and what makes them tick.