This Christmas …

Time to Do – At your next opportunity

Be nice to people that you don’t have to.

We all know that it is important, for all sorts of reasons, to be “nice” to your partner, your family and friends, your boss, your boss’s boss, and so on.

What some people know is how critical it is to be “nice” – i.e. to treat with courtesy and respect – to people you do not stand to immediately and obviously gain from.

These include the waiter serving you lunch, the bus or taxi driver, that tourist who stops you and asks you for directions when you are already running late for a meeting.

Receptionists, cleaners, chauffeurs, Personal Assistants (PA’s).

Why?

• Because it is the right thing to do

• Because how we treat other people shows our true character

• And because it can help you – and not just to feel good…

Receptionists know people, cleaners overhear gossip, chauffeurs know more about a company overall than anyone else does, and PA’s are the most powerful group of people in any organisation – because they look after the diary – the time – of their bosses.

And what about when you are not being treated well, for example in a shop? Treat that person even better – he or she has probably had a very hard day.

Then, just watch what happens…

So, this Christmas and beyond, be nice to everyone you meet…

Or don’t – it’s your choice

I wish you a very happy Christmas
David
X

[polldaddy poll=4274370]



20 Comments

  • Chris

    I like to think I apply this approach every day, but I am sure there are times I forget so a reminder is good. Another addition to this approach is to smile and mean it when acknowledging other people, the response is usually a smile back.

  • People don’t need to be thanked for doing their job but if they do it well they should be thanked.
    What we shouldn’t do is give special recognition in the form of gifts or material rewards.
    We also need to he careful to thank those who are less consipicuous and not just the ones who blow their own trumpet.
    Geoff

  • Anthony Duthoit

    David,
    Absolutely. After being stuck trying to get back to the UK for the last few days, I tried my best with the harassed agent for BA dealing single-handedly with hundreds of customers needing rebooking and it was good to see her spirits lift if only for a few moments and its great for helping with my own personal stress levels.

    Not sure what to say that is positive about BA itself though!

    Best regards

    Ant

  • Steve Woods

    Some people do need the reassurance that they are doing a good job on a more regular basis than an annual review. I’m sure David has a name or category for this group. Others don’t.
    In reallity, what does it take to say thank you for doing something even if they are being paid to do it? Not much.
    I often comment on a plane that has landed when some of the fliers clap at a successful landing that : ‘I wish somebody would applaud me for just doing my job’. To be honest this is only half said in jest.
    In practical terms the reassurance to staff of a simple but genuine ‘Thank you’ will often let them know that they are on the right track and allow them to continue to deliver what ever they are tasked to do much more quickly and efficiently because they have the confidence to move forward without having to check further.

  • David,

    Being nice to others is so so difficult to do ALL the time. Thank you for reminding me that I need to do this more.

    I am wondering if this should be a theme for the PM’s big society initiative. It might just encourage more of us to try to be outstanding in what we do. To better help each other through the difficulties that may be ahead for some of us.

    Merry Christmas

    Adam

  • I totally agree David. A thank you means a lot to people. It gives them a lift, regardless of whether they are doing their job or not.

  • A friend of mine spends a couple of hours on Christmas Day going to an old people’s home in the area just to talk to the residents. Simply to engage in conversation. You wouldn’t believe how important and needed that makes them feel and some of their stories are really heart-warming.

    That to me is a selfless act. And so rewarding to know that what you have done could never be more appreciated.

    Life and Christmas doesn’t always have to be about me, me, me. Of course it’s not always practical what with family commitments. However, if you can spare the time, why not try it? For the small amount of effort you might put in, you will be rewarded 10-fold.

  • Another good reminder. Sometimes we just take things for granted that people do without saying thank you. It doesn’t hurt to do so.

  • A friend of mine spends a couple of hours on Christmas Day going to an old people’s home in the area just to talk to the residents. Simply to engage in conversation. You wouldn’t believe how important and needed that makes them feel and some of their stories are really heart-warming. That to me is a selfless act. And so rewarding to know that what you have done could never be more appreciated. Life and Christmas doesn’t always have to be about me, me, me. Of course it’s not always practical what with family commitments. However, if you can spare the time, why not try it? For the small amount of effort you might put in, you will be rewarded 10-fold.

  • David, Absolutely. After being stuck trying to get back to the UK for the last few days, I tried my best with the harassed agent for BA dealing single-handedly with hundreds of customers needing rebooking and it was good to see her spirits lift if only for a few moments and its great for helping with my own personal stress levels. Not sure what to say that is positive about BA itself though! Best regards Ant

  • I totally agree David. A thank you means a lot to people. It gives them a lift, regardless of whether they are doing their job or not.

  • A friend of mine spends a couple of hours on Christmas Day going to an old people’s home in the area just to talk to the residents. Simply to engage in conversation. You wouldn’t believe how important and needed that makes them feel and some of their stories are really heart-warming. That to me is a selfless act. And so rewarding to know that what you have done could never be more appreciated. Life and Christmas doesn’t always have to be about me, me, me. Of course it’s not always practical what with family commitments. However, if you can spare the time, why not try it? For the small amount of effort you might put in, you will be rewarded 10-fold.

  • I wholeheartedly endorse the comments. I try to be that way in my dealings with others.

  • David, Absolutely. After being stuck trying to get back to the UK for the last few days, I tried my best with the harassed agent for BA dealing single-handedly with hundreds of customers needing rebooking and it was good to see her spirits lift if only for a few moments and its great for helping with my own personal stress levels. Not sure what to say that is positive about BA itself though! Best regards Ant

  • A friend of mine spends a couple of hours on Christmas Day going to an old people’s home in the area just to talk to the residents. Simply to engage in conversation. You wouldn’t believe how important and needed that makes them feel and some of their stories are really heart-warming. That to me is a selfless act. And so rewarding to know that what you have done could never be more appreciated. Life and Christmas doesn’t always have to be about me, me, me. Of course it’s not always practical what with family commitments. However, if you can spare the time, why not try it? For the small amount of effort you might put in, you will be rewarded 10-fold.

  • I totally agree David. A thank you means a lot to people. It gives them a lift, regardless of whether they are doing their job or not.

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  • Some people do need the reassurance that they are doing a good job on a more regular basis than an annual review. I’m sure David has a name or category for this group. Others don’t. In reallity, what does it take to say thank you for doing something even if they are being paid to do it? Not much. I often comment on a plane that has landed when some of the fliers clap at a successful landing that : ‘I wish somebody would applaud me for just doing my job’. To be honest this is only half said in jest. In practical terms the reassurance to staff of a simple but genuine ‘Thank you’ will often let them know that they are on the right track and allow them to continue to deliver what ever they are tasked to do much more quickly and efficiently because they have the confidence to move forward without having to check further.

  • Another good reminder. Sometimes we just take things for granted that people do without saying thank you. It doesn’t hurt to do so.

  • […] was the fascinating poll question on the Naked Leader website put to us by David Taylor as part of his hugely entertaining Naked Week series. The point […]

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